Our promises, in full.
Trying a clerk should not be a gamble. These are the promises behind every plan, and exactly how they work.
Last updated: 22 October 2026
First Order Promise
If your clerk hasn't taken its first order within 14 days of going live, your next month is free.
- Going live is the day you connect a WhatsApp number, Instagram account or Facebook Page and your clerk starts replying to customers.
- During those 14 days: the channel stays connected, AI replies stay on for customer chats, at least 5 products with prices are in What you sell, and ordering is set up (a payment method in Orders, or a connected Shopify or WooCommerce store).
- An order counts when your clerk creates it in a chat with a real customer. Orders in practice chats do not count.
- To claim, email us within 30 days after the 14 days end. We credit your next month's plan fee.
- It applies once per business, to the business's first paid plan.
Price Lock Promise
If your clerk ever takes an order at a price you didn't set, we refund the difference.
- It covers orders your clerk creates with Kindclerk orders, the card payment links it sends for them, and the Shopify or WooCommerce payment links it creates.
- The right price is the one your price list, deals and delivery fees in Kindclerk (or your Shopify or WooCommerce store) gave at the moment the order was made.
- It does not cover prices you entered wrongly, prices changed after the order, or discounts a team member agreed in the chat.
- To claim, email us the order reference. We refund the difference between what the customer was charged and the right total.
30-day money back on Starter
Not happy in your first 30 days on Starter? Ask, and we refund it. No questions asked.
- It applies to a business's first Starter payment, when you ask within 30 days of it.
- We refund that plan payment. Credit packs bought separately are not included.
- To claim, email us from the address on your account.
To claim any of these, email support@kindclerk.com.