Privacy Policy

1. Introduction

Welcome to KindClerk. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, and interactions with our AI agents on messaging platforms such as WhatsApp.

2. Information We Collect

We collect the following information:

• Account Information: Name, email address, password, and organizational details when you register for an account.
• Customer Conversations: Messages exchanged with a business through KindClerk on integrated channels (e.g., WhatsApp), including the customer's name and phone number as provided by the channel, and any images, voice notes, documents, locations, or contact cards they send.
• Knowledge Base Data: Documents, FAQs, and URLs a business uploads so its AI agents can answer questions.
• Connected Services: When a business connects another service (for example an online store, calendar, CRM, spreadsheet, or payment account), the information needed to answer its customers, such as products, orders, bookings, leads, and payment status.
• Notifications: If you turn on alerts, the browser push subscription for your device.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI services and platform.
• Process and respond to end-user inquiries on the business's behalf, including turning voice notes into text so they can be answered.
• Personalize the AI interactions based on the business's brand voice, rules, and knowledge base.
• Communicate with you regarding updates, security alerts, and support.

4. Meta / WhatsApp Data Processing

When utilizing our WhatsApp integration, user messages are processed in compliance with Meta's Platform Terms. The business that uses KindClerk decides how its customers' conversations are used; we act as a data processor for the conversations flowing through the WhatsApp Business Platform. We do not use end-user message data from WhatsApp to train any generalized AI models outside of your specific tenant boundaries.

5. Data Sharing and Service Providers

We do not sell your personal data. We share information only with the service providers that run KindClerk for us, and only what they need:

• Supabase: database, file storage, and sign-in.
• DigitalOcean: servers that run the KindClerk app.
• OpenAI: generating AI replies and transcribing voice notes.
• Meta: sending and receiving WhatsApp messages.
• Stripe: subscriptions and, if a business turns it on, card payments for its orders.
• Resend: sending account and notification emails.

Services a business connects itself (such as its store, calendar, or CRM) receive the information the business asks KindClerk to send them.

6. Data Retention

We keep a business's data while its account is active. When a business closes its account, or when a business or a customer asks us to delete data, we delete it as described on our Data Deletion page. Some records may be kept longer where the law requires it.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Each business's data is kept separate from every other business's. Sensitive credentials, such as Meta access tokens, are stored encrypted.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To delete data, follow the steps on our Data Deletion page; for anything else, contact us.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@kindclerk.com.